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2021 Clear and effective communications with clients, colleagues and staff
Length: 1:01
Learn the essential elements of clear communications and tips for assuring clear and effective communications with your clients, colleagues, and staff.
Rule 1.4 of the ABA Model Rules of Professional Conduct directs attorneys to “keep the client reasonably informed” about their matters through clear and timely communications. Lawyers who are busy litigating, deal-making, or otherwise advising clients, however, don't always communicate as well as they should with clients, other lawyers, or their own staff. Their cryptic notes, hurried questions, and unclear instructions can lead to:
- Assignments without context.
- Unfounded assumptions.
- Failure to provide enough time for clear communications.
- Hoarding of tasks until the last minute. Attendees will learn how more effective communication can help them avoid:
- Wasted time.
- Rushed jobs.
- Stress.
- Frustration.
- Failure to receive informed consent (as defined by Rule 1.0 of the ABA Model Rules of Professional Conduct) due to last minute communications.
Irwin Karp, Esq., Productive Time
Irwin Karp is a productivity consultant with Productive Time in Sacramento, California. He is also an attorney.
Irwin is a graduate of George Washington University law school, worked at the US EPA for a number of years, and was in the private practice of energy & environmental law in California for over 20 years. For the past 13 years, he has conducted training programs and consulted with business, government, bar associations, law firms and service professions on organizational skills and time management to increase productivity. He has presented programs in the US and Canada on time management, project management, delegation skills, managing e-mail & smartphones, overcoming multitasking, running effective meetings, and overcoming procrastination.
