Lunch & Learn | When the wheels come off: How to handle, respond and resolve an ethics complaint or grievance

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Nothing strikes fear and anger in a lawyer's heart like receiving notice that a client has accused you of professional misconduct. Pause, and learn how to handle it properly. This presentation will lay out how to react, research, and respond. And how do you get ahead of it in terms of resolving the client's claims? An enlightening hour of information. 

Learning Objectives:

• Knowing best ethical practices for avoiding grievances in your daily practice.
• The most common grievances and complaints.
• The best methodology for preparing a response to any complaint.
• The appropriate and ethical way to seek resolution with a client without violating any other procedural rules.

Speaker: Claude Ducloux, National Director of CLE, Ethics, and State compliance, Affinipay- LawPay, Austin

Opinions and positions stated by presenters of MoBarCLE programs are those of the presenters and not necessarily those of The Missouri Bar. This program is intended as information for lawyers in Missouri, in conjunction with other research they deem necessary, in the exercise of their independent judgment.