BREAKOUT SESSION 11 | Where's My Apology Letter? Client Control & Expectations Regarding Representation (Qualifies for 1.4 Ethics hours)

The speakers will take a comprehensive look at proven management strategies for law-firm clients designed to create a friction-free relationship that exceeds expectations. Attendees will learn to set expectations during initial consultations and manage client relationships through case resolution based on the Wampler & Passanise model.

Speakers: Joseph Passanise & Taylon Sumners, Wampler & Passanise Law Office, Springfield