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2021 A Higher Bar: Meeting Client Expectations Post-2020

Total Credits: 1.0 Self Study

Practice Area:
General Practice |  Practice Management / Technology
Audio and Video


The world has been turned upside down and many things will never be the same, the legal industry included. With the rapid adoption of cloud-based technologies and virtual communication, client expectations have shifted. Legal practitioners who have embraced these solutions not only weathered 2020, but are better positioned to grow in years to come.  

How can law practices set themselves up for success through a client experience focused mindset? Ruby answers these questions by looking at:  

  • The state of the legal industry  
  • Innovations in technology affecting growth  
  • Expectations of today's legal clients  
  • Three focus areas that deliver consistent growth  
  • Ways to increase conversions and expand your client base  
  • How to retain existing clients and turn them into referrals 

Speaker & Moderator: Timothy Bedford, Ruby 

Management Matters Series
The Management Matters Series, presented by The Bar Plan, focuses on law practice-related topics including legal technology tools, document drafting, data security, law office management, and more. The pricing for this series is variable, and will automatically adjust when you purchase programs here. All programs are available in a webinar and self-study format.

Series Pricing:
8+ courses: $20 per course (60% discount) 
4-7 courses: $25 per course (50% discount) 
2-3 courses: $30 per course (40% discount) 
1 course:  $50 per course 

Presenting Sponsor: To learn more about the The Bar Plan, visit the About Presenting Sponsor tab.

Note: This material qualifies for self-study credit only. Pursuant to Regulation 15.04.5, a lawyer may receive up to six hours of self-study credit in a reporting year. Self-study programs do not qualify for GAL Certification, ethics, elimination of bias or Kansas credit.



Tim Bedford's Profile

Tim Bedford Related seminars and products


Tim Bedford is the Partner Development Manager at Ruby and is dedicated to the legal vertical. He works closely with 40+ Bar Associations, as well as other legal organizations & thought leaders, while also making sure Ruby’s offering closely aligns with the needs of attorneys across the country.

Cancellation Policy

Click HERE to review the Cancellation Policy.

About Presenting Sponsor

Presenting Sponsor – The Bar Plan
Missouri Bar Member Benefit Provider
The Bar Plan has protected Missouri lawyers with malpractice insurance longer than any competing carrier. They also offer court bonds, life insurance, workers’ comp and a business office package. The Bar Plan Foundation provides Risk Management CLE options. To find out how they help lawyers build better practices, visit

Contact: 314-288-1050 | | @TheBarPlan
Additional Information: 2019 Financial Strength | 2019 Underinsured | All Products

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