2021 A Higher Bar: Meeting Client Expectations Post-2020

The world has been turned upside down and many things will never be the same, the legal industry included. With the rapid adoption of cloud-based technologies and virtual communication, client expectations have shifted. Legal practitioners who have embraced these solutions not only weathered 2020, but are better positioned to grow in years to come.  

How can law practices set themselves up for success through a client experience focused mindset? Ruby answers these questions by looking at:  

• The state of the legal industry  
• Innovations in technology affecting growth  
• Expectations of today's legal clients  
• Three focus areas that deliver consistent growth  
• Ways to increase conversions and expand your client base  
• How to retain existing clients and turn them into referrals 

Speaker & Moderator: Timothy Bedford, Ruby 

Management Matters Series
The Management Matters Series, presented by The Bar Plan, focuses on law practice-related topics including legal technology tools, document drafting, data security, law office management, and more. The pricing for this series is variable, and will automatically adjust when you purchase programs here. All programs are available in a webinar and self-study format.

Series Pricing:
8+ courses: $20 per course (60% discount) 
4-7 courses: $25 per course (50% discount) 
2-3 courses: $30 per course (40% discount) 
1 course:  $50 per course 

Presenting Sponsor: To learn more about the The Bar Plan, visit the About Presenting Sponsor tab.

Note: This material qualifies for self-study credit only. Pursuant to Regulation 15.04.5, a lawyer may receive up to six hours of self-study credit in a reporting year. Self-study programs do not qualify for GAL Certification, ethics, elimination of bias or Kansas credit.