WebCredenza 2026 Service level agreements in technology contracting

Recording available after original program date, 03/02/2026.

Master the critical components of service level agreements that can make or break technology partnerships in our increasingly digital business environment. This program provides comprehensive guidance on drafting enforceable SLA provisions that balance client expectations with realistic performance standards while protecting against costly disputes. Learn to structure agreements that ensure accountability without creating impossible obligations for service providers.

• Define measurable performance metrics and service availability standards that align with business needs.
• Draft effective remedies and penalty structures for SLA breaches and service failures.
• Address force majeure and excusable delay provisions specific to technology service interruptions.
• Navigate complex issues involving third-party dependencies and cascading service level obligations.

Note: This material qualifies for self-study credit only. Pursuant to Regulation 15.04.5, a lawyer may receive up to six hours of self-study credit in a reporting year. Self-study programs do not qualify for GAL Certification, ethics, elimination of bias, or Kansas credit.

Opinions and positions stated by presenters of MoBarCLE programs are those of the presenters and not necessarily those of The Missouri Bar. This program is intended as information for lawyers in Missouri, in conjunction with other research they deem necessary, in the exercise of their independent judgment.