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  Account Support: 888-253-6013 or 573-659-6688

  Technical Support: 877-602-9877

  Account Support: mobarcle@mobar.org

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Solutions and FAQ

CLE General Information

  • How can I find out about upcoming CLE programs? For information about MoBarCLE programs, click HERE.
  • How do I register for programs? There are three ways to register: Online Phone | 888.253.6013 Registration form | Click to fill out and mail or email us your registration form.
  • I am not a member of The Missouri Bar. How do I register for programs? To register online as a non-member, click HERE to create an account. You will then be able to register for programs. See related article.
  • Can I purchase a program for another person? Yes! Our system allows users to purchase programs for their coworkers and colleagues. BUYING THE SAME COURSE FOR YOURSELF AND ANOTHER REGISTRANT In the "Registrant Confirmation" part of of the shopping cart, simply change the quantity of the course to match the number of total registrants desired and fill in the additional registrants email and name. SCREENSHOT BREAKDOWN Jane Doe is the Purchaser and will pay for the course on behalf of John Doe Jane Doe herself will be a registrant for the course. John Doe will be an additional registrant on this same course. Upon completing the order, Jane will receive an order confirmation and John Doe, will receive an email with instructions on how to access their account and program. BUYING PROGRAM(S) ONLY FOR OTHERS - If you are wanting to register a course for another person, simply select the, 'I am registering for someone else,' checkbox on the "Registrant Confirmation" portion of the Checkout process. - If the person you wish to register does not have an account on the website, the system will indicate as such and require you to enter the person's email address twice and to enter their first and last name - If the person does have an existing account on the website, the system will indicate as such and display the person's first name and obscure all but the first letter of their last name. SCREENSHOT BREAKDOWN Jane Doe is the Purchaser and will pay for the course on behalf of John Doe Jane Doe herself will not be a registrant for the course being purchased John Doe will be the lone registrant on this course. Upon completing the order both Jane will receive an order confirmation and John Doe will receive an email with instructions on how to access his account and program. If you need additional help, please reach out to customer support for assistance.
  • Is my credit card information secure? Yes. All credit card information is secured by SSL Encryption. The Missouri Bar does not maintain credit card information on file.
  • Will I receive confirmation that I am registered for a program? Once your payment has been processed, you will receive a receipt for your purchase via email. You will also receive a reminder email prior to the program date.
  • I am interested in a Season Pass. Click HERE to learn more about and purchase a Season Pass.
  • My organization is interested in becoming a sponsor or exhibitor for an upcoming event. How do we do this? Visit mobar.org/partner or contact Trevor Mulholland at 573.638.2277 or tmulholland@mobar.org.
  • Financial Hardship Waiver Missouri Bar members who are unable to afford seminar course fees due to financial hardship may complete an application for a complete waiver or reduced fee. To apply, complete both pages of this form, sign it, and submit to our office at least three (3) weeks prior to the program date. Waivers and reduced fees will not be awarded at the door on the date of the program. Financial aid shall be capped once an attorney has obtained nine (9) MCLE hours of credit in one reporting period. The determination of whether an attorney is eligible for a reduced or waived fee will be made on a case-by-case basis based upon factors including professional relevance, financial need, and the space available for the seminar. If you have any questions about the application process call 888.253.6013 or email mobarcle@mobar.org.
  • MoBarCLE Registration Form Click on the link below to fill out and mail or email us your registration form. https://cdn.ce21.com/global/wcd9ttcgvesngbfa35qlva.pdf
  • ADA Accommodations: If you request accommodations addressed by the American Disabilities Act, email your request to mobarcle@mobar.org at least three weeks prior to the program.
  • COVID-19 Safety Information The Missouri Bar takes the safety and well-being of its members, the public, and its employees very seriously. We will continue to monitor the coronavirus and its variants, adapting our services and events as appropriate, based on the advice of governments, public health authorities, and medical professionals. We will inform you of any changes that affect you, especially when it comes to in-person events. This includes any cancellation notices or changes to venue, format, or safety guidelines. Whenever possible, any notices will be announced at least three days in advance of an event. We encourage all attendees of Missouri Bar events to be aware of and follow CDC guidelines for large gatherings. Help us keep everyone in attendance safe by not attending an event if, within the 10 days prior to the event: You have tested positive for COVID-19; You have experienced any symptoms of COVID-19; or You have been in close contact with someone who has tested positive for COVID-19. ​​​​​​​Be respectful of the personal comfort level of other attendees when it comes to physical distancing, including shaking hands or other gestures common in networking environments. By registering for and attending a Missouri Bar event, you agree to take necessary measures, including departing the event, and to notify The Missouri Bar at COVID-Advise@mobar.org if you test positive for COVID-19 or begin to experience symptoms of COVID-19. Furthermore, you agree to notify The Missouri Bar at COVID-Advise@mobar.org if you test positive for COVID-19 within 10 days after the event. Please also be advised that, pursuant to RSMo. 537.1005, effective Aug. 28, 2021, “under Missouri law, any individual entering the premises or engaging the services of the business waives all civil liability against the individual or entity for any damages based on inherent risks associated with an exposure or potential exposure to COVID-19, except for recklessness or willful misconduct.” Please contact The Missouri Bar with any questions or concerns.

Materials & Certificates

  • When will I receive course materials? All materials for online and onsite programs will be made available electronically in your online account at least three days prior to the program. To ensure access to the electronic materials at onsite programs, save the files to your electronic device prior to the program, as an internet connection cannot be guaranteed at all program venues.
  • I can't find/am missing my course materials Your course materials are located under the Materials button under your course title in your account page. Course materials are also included in your program viewer in the Materials tab. For Webcasts, it is possible that some course materials may not become available until 1-2 days before the program date. If any course materials are added while any Webcast is actually in progress the handouts will automatically populate the Materials tab in your viewer. Please note that some speakers do not give permission to include their slides in the written materials. If you feel the handouts are incorrect, corrupted or you are missing course materials, please contact customer support. .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}
  • How do I get my Certificate of Attendance To obtain your Certificate of Attendance: Locate the program in your electronic classroom and click on the Certificate button Click on Evaluation to complete the evaluation Click on Download your Certificate to download/print or email your Certificate of Attendance On your Profile page, under Certificate Status, it will say Completed *PLEASE NOTE: Processing your credit does NOT record your hours to your MCLE report.
  • When I complete a course and print my Certificate of Attendance, are the CLE automatically recorded on my MCLE Annual Report of Compliance? No. The information contained in your classroom - including Certificates of Attendance - is solely for your use and records. The credits shown are for MoBarCLE programs only and do NOT automatically report to your MCLE Annual Report of Compliance. To record your CLE credits, file your Annual Report of Compliance electronically, or to check your carryover credit from the preceding year, go to the MCLE Home Page and follow the instructions.

CLE Reporting

Self-Study

  • What is self-study credit? Pursuant to Regulation 15.04.5, a lawyer may receive up to six hours of self-study credits in a reporting year by studying law-related materials "in furtherance of general academic and professional competence." MoBarCLE offers electronic course materials and video recordings for the majority of MoBarCLE programs, which can be used towards self-study MCLE credit. Lawyers may not use self-study to satisfy Rule 15.05(e) MCLE requirements (ethics or elimination of bias).
  • What programs are available as self-study? Click here to view our self-study catalog.
  • How can I access self-study programs? After purchasing a self-study program you will receive an order confirmation email with a link to your account and streaming classroom. Locate the program in your list of purchases. To access video/audio, click on Launch Viewer. To access written materials, click on Handouts. .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}
  • Can I stop & start self-study programs at anytime? Yes, for all self-study programs, you may pause the viewing and even re-open the viewer (to resume at a later date/time or even location) and the platform will remember where you left off in your viewer progress. TO PAUSE: Hover your mouse over the video player and clicking on the pause icon in the lower left corner TO PLAY: Hover your mouse over the video player and clicking on the Play icon in the lower left corner .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px} .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}

Guardian ad Litem Training

  • How do I become certified as a Guardian ad Litem (GAL)? You must first participate in an 8-hour training that conforms to the Supreme Court of Missouri Standards with Comments for Guardians ad Litem in Juvenile and Family Court Division Matters in order to become certified as a GAL. See the Standards for complete information about the appointment and duties of serving as a GAL. Standard 14.0 specifically relates to GAL training. After completing your training, you must contact your circuit clerk for further direction on how to be added to the court’s appointment list.
  • What training courses are available through MoBarCLE? MoBarCLE offers both the initial 8-hour training and the 3-hour recertification training throughout the year. Click HERE for dates and times.
  • Can I obtain or continue my certification through self-study? No. Standard 14.0 states "Any continuing legal education required by this standard shall not be completed by self-study."
  • Does Guardian ad Litem training qualify for MCLE credit? Yes, GAL training qualifies for MCLE compliance.
  • How do I get my Guardian ad Litem Certificate? To obtain your Guardian ad Litem Certificate for a one-day webinar: Locate the Guardian ad Litem program in your electronic classroom and click on the Certificate button Click on Evaluation to complete the evaluation Click on Affidavit and indicate you attended the entire training Click on Download your Certificate to download/print or email your Certificate On your Profile page, under Certificate Status, it will say Completed If you attended Guardian ad Litem training as part of a multi-day conference: Please contact us at mobarcle@mobar.org for specific instructions. *PLEASE NOTE: Processing your credit does NOT record your hours to your MCLE report.
  • What are the Training Requirements for Guardians ad Litem? STANDARD 14.0 Training The Standards were adopted on May 20, 2009, and revised on September 1, 2011. The court shall not appoint a lawyer to serve as guardian ad litem until the lawyer has completed eight hours of continuing legal education devoted to guardian ad litem training. Thereafter, to continue to be appointed as a guardian ad litem, a lawyer shall complete three hours of continuing legal education devoted to guardian ad litem training annually. The hours required for guardian ad litem training qualify toward the mandatory annual 15 hours of continuing legal education. The program sponsor shall obtain approval of the program for continuing legal education from The Missouri Bar. Any continuing legal education required by this standard shall not be completed by self study. In addition, the program sponsor shall obtain approval of the program as guardian ad litem training from the presiding judge in a circuit where the training is offered. Completion of the training hours shall be documented by an affidavit or other evidence filed with the appointing court by July 31st of each year. Any lawyer who has completed at least six hours of guardian ad litem training within five years prior to the date of the adoption of these standards shall not be required to complete the initial eight hour course of study. Any lawyer currently approved by the court to serve as a guardian ad litem who has not completed any guardian ad litem training within five years prior to the date of the adoption of these standards shall have one year from the date of the adoption of these standards to complete the initial eight hours of training. The judge appointing the guardian ad litem shall determine whether the lawyer has completed the required training prior to making any appointment. Prior to appointment, the lawyer must have completed a training program in permanency planning.

Kansas Credit

  • What if I need Kansas Credit? MoBarCLE seeks Kansas CLE accreditation for many programs. Live Events If attending a live event in which Kansas credit has been approved, you may obtain an affidavit of attendance from the Missouri Bar staff member working the program at the completion of the seminar. Online Events If attending an online event in which Kansas credit has been approved: You no longer need to enter participation codes during the webinar! We will automatically track your attendance throughout the program. You must attend 95% of the webinar for full Kansas credit. No partial credit will be given. Kansas requires providers directly report participant attendance for all online programs. They do not provide affidavits for online programs. Reporting of attendance to Kansas CLE is NOT automatic. You must let us know you are seeking credit in Kansas. During the registration process you will have the opportunity to enter your Kansas Supreme Court number. If you do not enter your information at that time, you must email your Kansas Supreme Court number to kscreditrequest@mobar.org within one week of this program for us to report your attendance. In this email please include the following information: • Your full name • Kansas Supreme Court number • Name of the session(s) you attended Attendance for this program will be reported to Kansas CLE only for those who participate in 95% of the program. You must participate in the program on the advertised date and time. Listening to a recording on your own time does not qualify for Kansas credit.
  • How do I find programs approved for Kansas credit? To find programs approved for Kansas credit, click HERE. In the search bar, enter "Kansas Credit". All MoBarCLE sponsored programs which have been approved for Kansas credit will be listed.

MoBarCLE Books

Cancellations & Refunds

  • Cancellations and Refunds Multi-day Onsite Programs | Refer to the program's "Cancellation Policy" tab for specific information regarding cancellations and refunds. For All Other Programs Produced by MoBarCLE All cancellations requests must be sent in writing to mobarcle@mobar.org Full Refund | Cancellation must be received no later than five calendar days prior to the date of the program. Transfer to another program | Transfer request must be received no later than 1 calendar day prior to the date of the program being transferred out of. No Refund | No refunds are provided for cancellations/transfer request received after the deadlines set-forth above. Self-Study Materials | All sales are final | No refunds are provided for electronically delivered materials.
  • Will the program I am planning to attend be cancelled if there is bad weather? MoBarCLE will make every effort to notify attendees should inclement weather cause a program to be cancelled or delayed. Attendees should ensure that their phone number and email are current.

Technical Support

  • I forgot my username or password. What do I do? Click HERE to reset your username or password.
  • My video is stuck or has stopped playing If your video has dropped audio or has stopped playing altogether, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program. ​ If you are unable to locate the Help tab on the video viewer page, please locate and click the Reload/Refresh icon on your web page. The reload/refresh icon is usually a clockwise turned arrow icon located near the web address on the web page. If reloading the page, as shown above, does not resolve the issue, you may try closing your web browser entirely and reopening it and navigating back to the program, and relaunching the program.
  • My video playback is stuttering, buffering, or playing poorly There are a couple of main culprits that may cause streaming playback issues. We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues. Any option by itself may clear up the playback issues. PLEASE NOTE that Internet Explorer is no longer a supported web browser. If you are attempting to view the video content using Internet Explorer, you will be required to switch to a current web browser such as Google Chrome, Microsoft Edge, or if you are on a Mac, Safari. TEMPORARY VIDEO PLAYBACK ISSUE If your video has stopped momentarily and this issue isn't occurring consistently, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text to refresh the page and reload the program. If reloading the video doesn't seem to resolve the issue, here are some more suggestions: CONSISTENT VIDEO PLAYBACK ISSUE STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM You may be having intermittent issues with your Internet connection. This solution will lock you into the lowest available video stream that may smooth out your video playback experience. Hover your mouse over the video player. Hover your mouse over the gear icon at the bottom right of your video player. Select the lowest number listed to lock your video onto the least demanding video stream. If video playback issues continue - move on to Step #2 below. PLEASE NOTE: If you are on a Mac device and/or using Safari, the gear icon is not present. In order to lower the stream speed, you will need to switch to the Google Chrome browser. STEP #2: ​SWITCH TO AN ALTERNATE INTERNET BROWSER Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure about how to clear your browser cache, an alternate, easier and quicker option is to try switching to a different Internet browser to continue viewing the program. If you're on Microsoft Edge - try switching and viewing the program on the Google Chrome browser. Other popular browsers such as Opera and Firefox are compliant with program playback. Following this step resolves the vast majority of playback issues. ​If any video playback issue persists, please contact Support for further troubleshooting.
  • Do I need special equipment / What are minimum specs needed to view programs? You can test your internet connection & system by clicking on this link (which will open a program viewer in a new tab). You should see a test video, hear audio and see a test PowerPoint slide. If you are having trouble with the test video buffering or not playing, please feel free to contact Customer Support for assistance. While viewing programs is compatible with a wide variety of operating systems, browsers and internet connections, below are some suggestions to better assure compatibility and a better viewing experience. If you are unsure on what browser and/or operating system you are on, you can click on this ​link (Windows 10 may show as Windows NT 10.0) ***Click on each panel section below to view the related suggested minimum system specs *** + OPERATING SYSTEM Windows Windows 7, 8, 8.1, 10 & 11 are all supported. We recommend Windows 10 and above for the best compatibility and viewing experience. Mac OS Mac OS X 10.12 (Sierra), Mac OS X 10.11 (El Capitan), Mac OS X 10.10 (Yosemite), Mac OS X 10.9 (Mavericks), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.7 (Lion) & Mac OS X 10.6 (Snow Leopard) are supported We recommend Mac OS X 10.9 (Mavericks)and above for the best compatibility and viewing experience. Close this section + INTERNET BROWSERS We support all major browsers including Google Chrome, Firefox Quantum, MS Edge, and Safari We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience. Close this section + INTERNET CONNECTION Streaming programs typically require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet Connection. If your speed test results for Download are 0.30Mbps or lower you may want to contact your Internet Service Provider (ISP - such as Comcast, Spectrum, AT&T) to troubleshoot. Poor Results Good Results We recommend an internet connection download speed of 1Mbps for the best viewing experience. WIRED CONNECTION VS WIFI CONNECTION While WiFi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please note that you typically will need to disable your wireless connection in order to confirm you are on a wired connection. We recommend a wired Internet connect with at least 1Mbps of download speed for the best viewing experience Close this section + CE21 MOBILE APP (Android / iOS) Our CE21 Mobile App allows you to view programs on the go (or at your desk!) and works via either your phones WiFi connection or by mobile 4G/LTE cell connection. Please note that downloading or streaming video on your phones cell connection (4G/LTE) may vary in quality depending on your location. Check your cell phone carrier if you are unsure on how much monthly bandwidth your plan includes. We recommend using the CE21 Mobile App on a WiFi connection for the best viewing experience Download the CE21 Mobile App Close this section + VIRTUAL ENVIRONMENTS (CITRIX) Watching through a remote desktop or virtual environment such as via VPN, Citrix, or other cloud-based environment can cause video playback issues or a lack of audio to be transmitted. Close this section
  • Can programs be viewed on mobile devices? Yes, mobile viewing is fully accessible on all iOS and Android devices via your mobile browser. For the best experience, we recommend downloading the CE21 Mobile app. The CE21 Mobile app can be download via the below links: Once the app is installed, log into the app using the same email and password you used to access the website.
  • How do I Enter or Exit Full Screen Video Playback in the Program Viewer? This article describes how to enter and exit full screen video while in the program viewer in your Internet Browser. If the program has slides, these will still be visible as a picture-in-picture (PIP) experience which can be moved and resized to your preference. ENTER FULL SCREEN VIDEO To enter full screen video playback: Hover your mouse over the video playback to see overlays appear on the bottom of the player (like Youtube) Click on the "Fullscreen" overlay icon in lower right corner of the video. EXIT FULL SCREEN VIDEO To exit full screen video playback: Hover your mouse over the video playback to see overlays appear on the bottom of the player (like Youtube) Click on the "Non-Fullscreen" overlay icon in lower right corner of the video. Alternatively, you can click on the ESC key on your keyboard to exit full screen video. ENABLE FULL SCREEN VIDEO EXIT FULL SCREEN VIDEO Alternatively, you can click on the ESC key on your keyboard to exit full screen video.
  • How do I Enter or Exit Full Screen Slides in the Program Viewer? This article describes how to enter and exit full screen slides while in the program viewer in your Internet Browser. Video will still be visible as a picture-in-picture (PIP) experience which can be moved and resized to your preference. Your program viewer must have separate video and slides components for this full screen slides to work. ENTER FULL SCREEN SLIDES To enter full screen slides view: Hover your mouse over the slide to see an overlay appear at the bottom of the slide. Click on the "Enter Full Screen Slides" overlay icon in lower left corner of the slide. EXIT FULL SCREEN SLIDES To exit full screen slides view: Hover your mouse over the slide to see an overlay appear at the bottom of the slide. Click on the "Exit Full Screen Slides" overlay icon in lower left corner of the slide Alternatively, you can click on the ESC key on your keyboard to exit full screen slides. ENABLE FULL SCREEN SLIDES EXIT FULL SCREEN SLIDES Alternatively, you can click on the ESC key on your keyboard to disable full screen slides.
  • How do I Opt-In for Text Notifications To receive SMS text message reminders about the programs you have registered for: 1. Sign in and click on your account. 2. When your account appears, click on the Notification Options button under your picture. 3. Complete the Notifications Options pop-up window and press Save Changes.
  • I can see the video, but I can't hear anything (or very low audio) Please Note: If you are logging into a computer remotely using VPN, Citrix, or a cloud-based work environment, you may not hear the audio, so please log directly into your account page not using a remote environment. If you are not connected using a remote environment, Please try the below suggestions to troubleshoot your audio issues. First, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program. ​ Please Note: that if you are viewing the program using the Microst Edge or Firefox browser, the audio can be muted and unmuted from the video viewer tab. If the issue continues - please see troubleshooting steps below: THE YOUTUBE TEST If there is very low or no audio coming through your program, please click on this link to open youtube.com in a new window and click on any video on the main page to confirm you are able to hear audio. This can confirm whether this lack of audio is an issue with your computer or within the program. I HEAR AUDIO ON YOUTUBE VIDEO BUT NOT IN MY PROGRAM! WINDOWS SYSTEM VOLUME There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers. Right click your mouse on the audio Speaker Icon Click on "Open Volume Mixer" option VOLUME MIXER NOTE: You can resize the Volume Mixer by pulling the edge of the window so you can see ALL applications using audio on your computer. Confirm the Device (leftmost item) has volume slider pulled all the way to the top Confirm all audio icons under all applications are not muted. I DO NOT HEAR AUDIO ON YOUTUBE (OR VERY LOW AUDIO) VIDEO EITHER If you are not able hear audio on a YouTube video the issue is system-wide with your computer/device. External Speakers (Desktop or Laptop) Confirm speakers are plugged in and powered on. Confirm the volume is turned up on the speakers. Confirm that the speakers are plugged into the correct port on the back of the computer. Internal Speakers (Laptop) There often is a "mute" key on the keyboard for muting audio on laptops. Try clicking this and/or the volume UP key. VIRTUAL ENVIRONMENTS (CITRIX E.G.) / REMOTE DESKTOP Watching through a remote desktop or virtual environment such as via Citrix can cause video playback issues or a lack of audio to be transmitted. If the issue continues, please reach out to customer support for further assistance.

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